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Terms & Conditions

DISPATCH AND DELIVERY POLICY:
For Domestic Orders

 

  • The expected time for the dispatch of the item is 24-48 hours.
  • The expected time of delivery would be 5-7 working days depending upon the distance where the customer is located. It can further escalate due to any public holidays, natural disasters or any other unavoidable circumstances.
  • The customer would receive all the updates via registered e-mail once the order is confirmed.

 

For International Orders

 

  • The expected time for the dispatch of the item is 24-48 hours.
  • The expected time of delivery would be 8-10 working days depending upon the distance where the customer is located. It can further escalate due to any public holidays, natural disasters or any other unavoidable circumstances.
  • The customer would receive all the updates via registered e-mail once the order is confirmed.

 

EXCHANGE AND RETURN POLICY:

 

  • We do not offer refunds but we have return and exchange policy for our customers.
  • In case, the size is not correct, the customer can inform us via e-mail and after the confirmation from our end, the customer can send the item back to us on our registered address i.e. 155, Street no.1, Dabri Village, New Delhi-110045. The cost for sending back the item would be borne by the client.
  • If we are unable to provide the required size in any circumstances in the same design, only in that case, the customer can opt for design change in the same amount slot.
  • Item purchased under any promotional package, discounted price or sale cannot be exchanged or returned under any circumstances. Therefore, customers are requested to place the order only after going through the size chart thoroughly.
  • We do not provide exchange or return feature to our International customers.

 

PAYMENT POLICY:

 

  • We provide free delivery on prepaid orders for our products within India.
  • We accept all major Credit/ Debit cards within India.
  • We provide COD all over India. An amount of Rs.199/- would be charged on COD orders.
  • Taxes are all inclusive in domestic orders.
  • In case of International orders, the shipping rates would depend upon the location of the customer.
  • All the custom duties and taxes would be borne by the customer in International orders.

 

PRIVACY POLICY

  • All the information shared by the customer is completely secure as we do not save the information. It is required by QUEENDOM just to accept the orders. Further it is never shared with anyone in any case.

 

 

 

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